Privacy Policy
How we collect, use, and protect your personal information when you visit goldenticket.co.za or interact with our services.
Last updated: [Effective Date]
Welcome to Goldenticket (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (the “Site”) or interact with our services.
This Policy is designed to comply with the Protection of Personal Information Act, 2013 (“POPIA”) of South Africa, and, where applicable, the General Data Protection Regulation (“GDPR”) and other privacy laws. By using our Site, you consent to this Privacy Policy.
Information We Collect
Information you provide directly: name, email address, phone number, organization name, and any details submitted via our partnership inquiry form (including audience reach, timeline, investment scope, and partnership goals). We also collect any information you choose to send us directly via email, phone, or other contact methods.
Information collected automatically: IP address, browser type and version, device type, the pages you visit and how long you spend on them, the website that referred you, and information from cookies or similar tracking technologies (see Section 04).
Information from third parties: we do not currently purchase or receive personal information from third-party data brokers. If this changes, we will update this Policy.
How We Use Your Information
We use the information we collect to:
- Respond to partnership inquiries and contact form submissions
- Provide, operate, and maintain our Site and services
- Send transactional communications (responses to your inquiries)
- Improve our Site, services, and user experience
- Comply with legal obligations
- Protect against fraud, abuse, or unauthorized access
We do not sell your personal information to third parties.
Legal Basis for Processing
Under POPIA and GDPR, we process your personal information based on:
- Consent— when you voluntarily submit information via our forms
- Legitimate interest— to operate our business, respond to inquiries, and improve our services
- Legal obligation— where required by applicable law
- Contractual necessity— to fulfill our agreements with partners
Cookies and Tracking
Our Site may use cookies and similar technologies to remember your preferences, analyze aggregated Site usage, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.
We may use third-party analytics services (such as Vercel Analytics or similar) to understand how visitors interact with the Site. These providers may collect information about your IP address, device, and browsing behaviour in aggregated, anonymised form.
Sharing Your Information
We may share your information with:
- Service providers that help us operate the Site (e.g., hosting providers, email delivery services), bound by confidentiality obligations
- Legal authorities when required by law, court order, or to protect our rights and the safety of others
- Business transfers in connection with a merger, acquisition, restructuring, or sale of assets
We do not sell, rent, or trade your personal information.
Data Retention
We retain personal information only for as long as necessary for the purposes set out in this Policy, or as required by law. Partnership inquiry submissions are retained for a reasonable period to facilitate ongoing communication, after which they may be archived or deleted. You may request deletion at any time (see Section 08).
Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (HTTPS), restricted access to personal data, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent at any time (where consent is the basis for processing)
- Data portability (where applicable)
- Lodge a complaint with the South African Information Regulator or your local data protection authority
To exercise these rights, email us at Golden-Ticket-Mail. We will respond within a reasonable timeframe and within the periods required by applicable law.
Children's Privacy
Our Site is not directed at children under the age of 18, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it.
International Transfers
If you access our Site from outside South Africa, your information may be transferred to, stored in, and processed in South Africa or other jurisdictions where our service providers operate (including the European Union or United States for hosting and email infrastructure). Where required, we ensure adequate safeguards are in place for these transfers.
Third-Party Links
Our Site may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The “Last updated” date at the top of this Policy reflects the most recent revision. Material changes will be communicated through the Site or by email where appropriate. Continued use of the Site after changes constitutes acceptance of the revised Policy.
Contact Us
For privacy-related questions, requests, or complaints, contact:
You may also contact the South African Information Regulator at inforegulator.org.za.
